"Invalid email or password"
- Check the email for typos, and that it is the address on your account. If you changed it, use the new one.
- Check that Caps Lock is off. Passwords are case sensitive.
- If your browser fills in the password for you, it may be an old one. Type it yourself, or reset it.
- If unsure, reset your password.
The site does not lock an account after wrong passwords, so you can try again. The same message appears for a wrong email and a wrong password.
Being signed out
You stay signed in on a device for a while, but not forever. You may be asked to sign in again if:
- Your sign-in has expired.
- You cleared cookies or site data, or your browser is set to clear them when it closes.
- You are using a private or incognito window, or a browser that blocks cookies. Sign-in needs cookies.
- You pressed Sign Out, or signed out on that device.
- You are on a different device or browser. Each one signs in separately.
When you open a page that needs an account (the Operator's Dashboard, forums, tutoring, the knowledge base, Account Settings) and you are signed out, you are sent to the Sign In page.
Still stuck?
Use the Contact page. Tell us the browser and device, and what message you see.