Refund and Cancellation Policy

You can cancel your monthly subscription whenever you like. Sign in, open the billing section of your account, and choose to manage your subscription. This opens the Stripe billing portal, where you can cancel and update your payment method.

When you cancel, we stop charging you for future months. Your access continues until the end of the period you already paid for. After that, paid content is locked, but your account and your progress stay in place so you can come back later.

Because you keep access until the end of the paid period, we do not refund the unused part of a month after you cancel, and we do not refund past months you chose not to use.

If this is your first subscription with us, you may ask for a refund of your first charge if:

• you contact us within 7 days of that first charge; and
• you have not gone beyond the Introduction and the free demos, meaning you have not started or completed the paid course content.

This is meant to be fair to people who sign up by mistake or find the site is not for them. We review each request and may say no if it looks like the service has been used or the rules in our Terms of Service have been broken.

If we charge you by mistake, charge you twice, or charge an amount that is different from the price you agreed to, contact us. We will correct it, and refund the difference or the extra charge, no matter how far into your subscription you are.

Approved refunds go back to the original payment method through Stripe. Your bank or card company decides how long it takes to show up, which is often several business days. We cannot refund to a different card or account.

If a monthly payment fails, we send you an email and you can update your payment method in the Stripe billing portal. Until it is fixed you may lose access to paid content. A failed payment is not the same as cancelling, so if you no longer want the subscription, please cancel it.

Use the Contact page. Please use the same name and email as your account, tell us the date of the charge, and say what happened. We will reply by email.

We may change this policy from time to time. The version in effect when you were charged is the one that applies to that charge. Also see the Terms of Service.